Good questions.
Clear next steps.
Start here for booking, payment and account help. Our team can help with anything specific to your trip.
Planning your flight
Can I book for someone else?
Yes. Enter the actual traveller’s details exactly as they appear on identification. Use contact details where booking updates can be received.
Where can I check baggage and connections?
Open the flight itinerary before checkout. Review baggage information for each segment. If an allowance is not shown, ask our team before paying.
Can fares change?
Yes. Fares and availability may change before ticket issuance. The fare is checked again when you enter checkout.
Payments & tickets
Is my ticket issued as soon as I pay?
Payment receipt and ticket issuance are separate steps. Review the ticket status in My Trips. A booking reference by itself is not an issued ticket.
I was charged but confirmation is pending. What should I do?
Keep your payment reference. Retry confirmation or contact our team before making another payment.
How do I change or cancel a booking?
Contact our team with your booking reference. Changes, refunds and fees depend on the airline and the conditions of your fare.
Your account
Where are my bookings?
Sign in and open My Trips to view bookings associated with your account.
I cannot sign in. What can I do?
Use the password recovery link on the sign-in screen. If you still need help, contact our team without sharing your password or verification code.